Returns & Refunds

Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. If a product has a major failure, you may be entitled to choose a refund or replacement and compensation for any other reasonably foreseeable loss or damage. If the failure is minor, we may choose to repair the product within a reasonable time.

Faulty, damaged or incorrect products

Email sales@rvmarineleisure.com.au with your order number, product model and serial number, a description of the issue and clear photographs or video where relevant. Contact us before returning any item so we can arrange the appropriate assessment and transport.

Report visible freight damage as soon as reasonably possible and retain the product, packaging and delivery documentation while the matter is assessed.

Change of mind and compatibility

We are not required to provide a refund or exchange where you change your mind, order the wrong product or the product is incompatible with your installation. We may approve a return at our discretion. Any approval and applicable return conditions or costs will be provided in writing before the item is returned. This does not limit your rights under Australian Consumer Law.

Check model numbers, dimensions, voltage, charging profiles, installation clearances and other compatibility requirements before ordering. Contact us if you need help identifying the correct product.

Lithium batteries and dangerous goods

Do not send a lithium battery through ordinary post or freight without prior instructions. Contact us so that compliant transport can be arranged.

Cancellations before dispatch

Contact us promptly if you need to cancel an order. If the order has already been dispatched or committed to a supplier, return freight or other costs may apply unless the cancellation relates to rights available under Australian Consumer Law.